ICT Operations Support Engineer (M365)

Roles & Responsibilities

We are looking for an ICT Operations Support Engineer to provide day-to-day IT operations, user support, service request management and administration of workplace technologies.

Working Hours: Mon-Fri
Working Location: Central
Job Type: Contract
Salary Package: Up to $5500 (basic) + AWS

Responsibilities

• Manage and track IT service requests, incidents and operational support activities.
• Support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Intune.
• Handle user onboarding, offboarding, account provisioning and access management.
• Coordinate endpoint setup, software installation and workplace IT support.
• Work with vendors and service providers to ensure requests are completed within SLA.
• Maintain ICT asset, licence and operational records.
• Support IT governance, audits, access reviews and compliance activities.
• Assist with incident management, reporting and general ICT operations.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems or related discipline.
• At least 2 years of experience in IT operations, IT administration, infrastructure or end-user support.
• Experience supporting Microsoft 365 and workplace technologies.
• Familiar with IT service management and service request processes.
• Good communication, troubleshooting and stakeholder management skills.
• Experience in government or regulated environments will be an advantage.

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Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

Tell employers what skills you have

Training Assistance
Incident Support
Microsoft 365
Degree in psychology
Provides Support
IT Service Operations
ICT
Access Provisioning
Information Systems
scientific discipline
Information Technology
Computer Science
Microsoft Office 365
SharePoint
Software Support
Team Management
Liaising With Vendors