Transit Experience Associate

Roles & Responsibilities

The Transit Experience Associate will play a key role in creating a positive and memorable experience for transit passengers at Changi Airport. You will provide exceptional customer service, engage with passengers, and promote our tours and services while ensuring a seamless and enjoyable transit experience.

Working Hours: Weekdays and weekends, on a shift basis (eg. 6:00AM - 2:00PM / 7:00AM – 2:00PM / 10:00PM – 1:00AM). Shift timings may vary based on project requirements.
Salary: $14 per hour
Location: Changi Airport Transit Terminals

Key Responsibilities:

Passenger Assistance & Escorting

• Provide solutions, relevant information, and product recommendations to transit passengers.
• Escort and assist transit passengers to designated tour assembly points, ensuring a seamless experience.
• Customer Engagement & Sales
• Drive sales through proactive customer engagement, cross-selling, and upselling techniques.
• Proactively communicate ongoing promotions, offers, and product information to customers.

Retail Operations

• Process transactions using the POS system and handle various payment methods efficiently.
• Perform end-of-shift duties, including financial reconciliation and reporting.

Service Coordination

• Assist with bookings, reservations, and transport arrangements as required.
• Support operational needs and perform other ad hoc duties as assigned.
  

Requirements:

• Passionate about delivering excellent customer service and creating positive customer experiences.
• Friendly, approachable, and confident in interacting with local and international passengers.
• Good communication and interpersonal skills.
• Sales-oriented with the ability to promote products and services through cross-selling and upselling.
• Comfortable handling cash, POS systems, and basic administrative tasks.
• Able to work independently as well as collaboratively in a team environment.
• Able to work in a fast-paced operational environment and handle multiple tasks.
• Willing to work rotating shifts, including weekends and public holidays.

Tell employers what skills you have

Cash Handling
Passenger Handling
Interpersonal Skills
Customer Engagement
Payment Processing
Retail Operations
shifts schedules
Product Information
Transport Companies
Escorting Visitors
Customer and Passenger Handling and Care
Cross-Sell Product
Customer Service Excellence
Work in A Fast Paced Environment
Collaborate With Internal Team
Able To Work Independently