Technical Team Lead (Security Systems, eg. CCTV, ACS, IDS, etc.)

Roles & Responsibilities

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Uploaded daily work report
• Front line contact with client representatives on all service/maintenance related issues
• Lead a team of service team members
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Min at least 1 year working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills

Please indicate in your profile your expected salary as you apply. Thank you.

Tell employers what skills you have

Troubleshooting
Hardware
Housekeeping
Service Planning and Implementation
leading technical teams
Manage clients expectations
Electrical
Security System
Security Management
Analytical and Problem-Solving Skills
Service Maintenance
Customer Satisfaction
Software Integration
Electrical Engineering
Electronics
Service Delivery
Technical Support