Customer Service Officer (Banking, 5 days shift)
Roles & Responsibilities
Customer Service Officer
Working hours: 5 working days per week - 4 weekdays + 1 weekend (roster basis - no choosing)
Shift Patterns: any 8 working hours between 1PM to 12 Midnight, example 1PM to 10PM or 2PM to 11PM or 3PM to 12AM
Basic Salary: Ranging $2,600 - $3,600 + $1,000 allowance (night shift AND transport allowance)
Allowance is only effective once the contractor has completed the training and approved by the manager
Location: Jurong or Changi
Duration: 12 months contract (renewable/convertible to perm based on performance and business direction)
3 months training, training will be office hours
First 3 months training can be at either changi or jurong location , however able to choose working location after training is done.
Scope:
* Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.
* Ability to understand customers' needs and provide appropriate solutions and attention
* Identify cross-sell opportunities during customer interaction
* Consistently deliver excellent quality service to customers to achieve total customer satisfaction
* Solicit customers' feedback and identify problem trends for improvement actions
PERSOL Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 •EA Registration No. R23117785 (Lok Ding Hann)
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Tell employers what skills you have
Quality Management
Process Improvement
Root Cause Analysis
Ensuring Customer Satisfaction
Account Servicing
Cross Selling
feedback to customer
Customer Service
Service Delivery
Calibration
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