System Executive (Changi)

Roles & Responsibilities

Responsibilities:

• Provide technical support to customers.
• Identify and escalate priority issues as per client specifications
• Process client service requests and redirect problems to the appropriate resource
• Provide support on documentation, including procedural documentation
• Act as a liaison between customers and Tier 2 support regarding problem escalation.
• Provide client support and technical issue resolution via email and phone
• Perform mailbox migrations between Exchange systems, as well as from other vendors to Exchange, in accordance with procedures to ensure seamless transitions
• Perform health checks and monitor system availability and functionality.
• Provide operational support to system infrastructures.

Requirements:

• Experience supporting applications on UNIX/LINUX platforms and databases preferred
• Experience in Windows Server, VM, and ITIL would be advantageous
• Motivated individual with a challenger spirit and leadership qualities
• Troubleshooting and customer-handling skills would be advantageous
• Able to work on site with some physical lifting required

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No 01C4394 • Reg. R26160508 (Leon Neo Hang Yang)

Tell employers what skills you have

Conduct Work At Height Training
Server Virtualization
System Health Checks
Customer Facing Skills
Technical Customer Support
VM
Documentation
Transition Management
Customer Support Relationship
Windows Server
Priority Management
Client Support Services
Unix platforms
System Administration
Manage Client Requirements
Self Motivation