Service Crew (FULL TIME/PART TIME)

Roles & Responsibilities

Job Summary

The Service Crew is responsible for delivering friendly, fast, and consistent customer service in a cafe environment. This role supports the smooth day-to-day operations by taking orders, serving food and beverages, maintaining cleanliness, and following cafe procedures and service standards.

Key Responsibilities

• Greet customers warmly and provide excellent customer service.
• Take orders accurately (in-person, dine-in/takeaway, and/or delivery platforms if applicable).
• Prepare drinks/food according to standard recipes and presentation guidelines.
• Serve food and beverages promptly and efficiently.
• Handle customer requests and questions politely; escalate issues to supervisors when needed.
• Maintain clean and organized workstations (tables, service counter, dining area).
• Support opening and closing duties (setup, cleaning, restocking, checklists).
• Restock consumables (cups, cutlery, napkins, condiments, etc.).
• Follow food safety and hygiene standards at all times.
• Ensure compliance with cafe policies (cash handling, operational guidelines, waste management).
• Assist with basic back-of-house tasks when required (e.g., packing takeaways, labeling items, dish support).
• Work collaboratively with teammates to meet service targets during busy periods.

Qualifications & Requirements

• Previous experience in customer service or F&B is a plus (not required).
• Good communication skills and a friendly attitude.
• Ability to work in a fast-paced environment while staying calm and focused.
• Availability to work flexible shifts, including weekends and holidays (if required).
• Basic literacy for reading recipes, labels, and order tickets.
• Willingness to learn and follow SOPs.

Preferred Skills

• Knowledge of basic POS systems (or willingness to learn).
• Teamwork and reliability.
• Attention to detail (order accuracy, cleanliness, presentation).

Physical Requirements

• Ability to stand and move for extended periods.

KPI / Performance Measures

• Customer service quality and feedback.
• Order accuracy and speed of service.
• Cleanliness and compliance with hygiene standards.
• Proper completion of opening/closing checklists.
• Teamwork and attendance reliability.

Tell employers what skills you have

Workstation management
SOP Development
Literacy
Interpersonal Skills
Food and Beverage Recipe Formulation
System Setup
Creating Tables
Stand Design
shifts schedules
Interface with supervisors
House Cleaning
Restocking
Order Management
Customer Service
Work in A Fast Paced Environment
Food and Beverage Service