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Strategic Account Operations Director
Crane Worldwide LogisticsSingapore, SGP, SG30+ days ago
Job type
- Full-time
Job descriptionEnsures that processes and performance are consistent, allowing the company to scale and grow effectively Manages costs and revenue to ensure that the assigned account(s) achieve their Earnings before Interest, Depreciation, Taxes and Amortization (EBIDTA) targets Ensures global compliance with the collections process to invoice customers correctly and collect payments on time Maintains accounts receivable (AR) below a specific percentage per the company's goals.
Communication :
- Building and maintaining daily and long-term relationships with vendors, a crucial aspect of the role that directly impacts account growth and retention strategies.
- Coordinating support services globally, demonstrating your ability to manage diverse teams and deliver results on a global scale.
- Conducting regular internal and external business reviews with team members in all regions and with Executive Sponsors.
- Working with internal company resources to achieve business goals, maintain client satisfaction, and ensure that the company's speciality services support client needs while achieving acceptable margins.
- Provide strategic direction, support, and coaching to team members and evaluate their performance while overseeing and resolving employee relations issues.
- Managing a highly skilled team of employees.
- Engaging in all strategic RFQ opportunities.
- Ensuring timely and thorough administration of ISO Compliant corrective processes from defect awareness to corrective action implementation and completion.
- The role will involve 50% client-facing activities.
Financial :