Reservation Executive

Roles & Responsibilities

Shangri-La Rasa Sentosa, Singapore

We are looking for a Reservation Executive to join our team!

As a Reservation Executive, we rely on you to:

• Manage telephone and email reservations to deliver accurate and timely booking confirmations that enhance guest satisfaction
• Use OPMS and other hotel reservation systems to process bookings efficiently and maintain up-to-date records
• Communicate clearly and professionally with guests from diverse backgrounds to address inquiries and resolve booking issues
• Follow through on guest bookings to ensure all requests and changes are handled promptly and accurately
• Collaborate with team members to maintain smooth reservation workflows and optimize booking opportunities
• Provide courteous and helpful service to promote guest retention and positive experiences at the point of booking

We are looking for someone who:

• Experience working in a hotel/resort environment or related hospitality industry in managing rooms bookings.
• Knowledge of OPMS system and other relevant hotel reservation software
• Strong communication and engagement skills with international and domestic travellers, reflecting the resort’s global clientele

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Tell employers what skills you have

Upselling
Housekeeping
in charge of reservations
Hospitality Industry
Hospitality Management
Opera
Handling bookings
Managing Bookings
Hotel Management
Hospitality
Guest Service Management