VIP Executive (FT & PT)
Roles & Responsibilities
About the role
The VIP Executive is responsible for assisting the VIP Manager with the overall operational performance of the VIP team. This includes working closely with operations, marketing and all other channels to effectively deliver a market differentiated high energy atmosphere of fun and exceptional guest experience to all guests, with a specific focus on VVIP & VIP guests.
Key responsibilities
Assist with aspects of VIP relations, including public relations, reservations, scheduling, staffing and other administrative tasks
Help create a professional, upscale, welcoming environment for guests from all walks of life
Establish relationships with guests and make each one feel valued
Manage payments and beginning/end time for VIP guests
Arrange transportation for groups and VIP guests, book parties and events
Expand nightly events through personal communication and marketing efforts
Build, nurture and grow sustainable relationships with the key client base
Assist with the recruitment, training and service delivery of hostesses, promoter girls and bottle service crew
Building and managing a core VIP managing team, with particular focus on delivering Zouk's differentiated value proposition to the privileged guests
Promote special club events to customers
About you
Well-groomed and professional disposition
Service orientated, friendly and good interpersonal skills
Good command of written and spoken English
Able to communicate with all levels
Good leadership, performance management and coaching skills
At least 1 to 3 years of relevant experience in a similar industry
Tell employers what skills you have
Supporting Marketing Events
VIP management
Professionalism
Transport Arrangement
Administrative Work
Promotion management
Welcoming Guests
liaising with guests
development of client relationships
Public Relations
VIP Services
Design-Build
Making Reservations
Parties
Scheduling
Recruitment