IT Support & Laptop Technician

Roles & Responsibilities

About Us

We are active on major e-commerce platforms in Singapore, with many years of professional experience in second-hand computers. We refurbish and sell quality business laptops, including Lenovo ThinkPad, Dell Latitude and HP EliteBook, online and from our retail shop. We are moving into a bigger space and growing our team.

Job Responsibilities

• Inspect, test and grade laptops (screen, keyboard, battery, ports, storage, cooling)
• Diagnose and repair hardware and software issues
• Upgrade RAM and SSDs; replace batteries, keyboards, screens and fans
• Clean and prepare laptops for sale; install Windows and drivers; securely wipe data
• Perform final quality checks and record serial numbers and condition before items are listed or shipped
• Handle warranty checks and after-sales technical support
• Answer walk-in customers' technical questions
• Help with receiving stock, packing and dispatch daily orders

Requirements

• Nitec / Higher Nitec in IT, electronics or a related field (or equivalent experience)
• 0-3 years of laptop or PC repair experience; candidates without experience but with strong hands-on skills are welcome to apply
• Good knowledge of Windows, BIOS and hardware troubleshooting
• Careful, HONEST and organized; accurate grading matters to us
• Comfortable dealing with customers
• Able to occasionally lift and carry boxes or equipment of about 10-15 kg when stock arrives
• Able to work retail hours, including some weekends

Tell employers what skills you have

Data Quality Checks
Grading
Electronics Engineering
repair laptops
Retail Duties
Information Technology
English
Hardware Troubleshooting
Packing Orders
Cargo Lifting
Computer Hardware Troubleshooting
Technical Sales Support
Electronics
Battery charging
Answering Enquiries From Customers
Lithium-ion Batteries