Assistant Service Engineer (AV System)

Roles & Responsibilities

Service Technician (AV System)

To support multiple project sites in Singapore and Regional. The ideal candidate willhave strong proficiency in audio visual (AV) system diagnostics and a goodgrasp in unified communications (UC).

KeyResponsibilities:

• Providepost-sale maintenance experience to customers.
• Plan,schedule and execute preventive maintenance with customers to ensure systemreliability and take ownership in executing corrective actions upon clientapproval.
• Performremote/onsite diagnostics to identify, troubleshoot, and resolve existing orpotential faults within AV and VC integrated systems
• Providepost-installation support such as remote/onsite technical assistance, firmwareupdates, and/or configuration changes.
• Coordinatewith end users, product suppliers and vendors to resolve technical productissues promptly and within agreed Service Level Agreements (SLA). E.g. RMAprocess.
• Delivertimely, accurate, and well-documented service reports following everymaintenance or troubleshooting engagement.
• Identify,indicate, and assist in changes accrued to schematics, BOM list, and otherrelevant materials discovered during site evaluations.
• Evaluatethe severity and risk of technical challenges, escalating to manufacturers orprincipals when issues exceed internal capacity.
• Supportpost-commissioning activities such as end-user trainings, material development,documenting accurately on handover and taking over of functioning systems.

Required Skills and Qualifications:

• NITEC or Diploma in AV / Electronics / IT / Electrical or related discipline.
• Min 3 years of experience in operation, engineering and/or installation/maintenance of AV systems.
• Preferablyto have general knowledge of AV products (e.g. Zoom, Microsoft Teams, Crestron,Extron, Kramer, Polycom, Cisco Telepresence, Logitech, Biamp and QSYS)
• Knowledgeof AV & IT technologies (e.g. TCP/IP, Networking, Dante, AVB, SDVOE, H.264,H.323, MPEG, EDID, HDCP)
• Ability to communicate effectively with Chinese business partners.

Tell employers what skills you have

TCP/IP
Crestron
Hardware
Audio Visual Support
Electrical
Information Technology
IT knowledge
MPEG
Networking
Firmware
Audio Visual Integration
AV
Extron
Unified Communications
Microsoft Teams
Electrical Engineering
Electronics