Customer Service Executive

Roles & Responsibilities

We are looking for a friendly, proactive and responsible Part-Time Customer Service Executive to support our front desk and engage with both existing and potential clients.

This is not just a receptionist role. You will be responsible for creating a welcoming experience at the studio while actively following up with enquiries and leads through WhatsApp and phone calls.

Key Responsibilities

• Welcome and engage clients and visitors at the studio
• Respond to enquiries through WhatsApp, phone and other channels
• Call new and existing leads to arrange trials and consultations
• Follow up consistently with leads who have not responded or booked
• Follow up with clients after trials and consultations
• Engage existing clients and assist with bookings, scheduling and general enquiries
• Maintain accurate records of leads, follow-ups and outcomes
• Re-engage older leads and past enquiries
• Support Personal Trainers and Physiotherapists with client coordination
• Assist with basic front-desk administration and daily studio operations
• Support studio promotions, events and client engagement activities

What We're Looking For

• Friendly, confident and comfortable speaking with people
• Good communication skills in person, over WhatsApp and on the phone
• Proactive and willing to make outbound calls
• Responsible and organised with follow-ups
• Comfortable working towards lead follow-up and appointment-booking targets
• Basic computer and administrative skills
• Customer service, retail, hospitality, fitness or sales experience is an advantage
• Able to work independently during assigned shifts

We are looking for someone who takes initiative, enjoys interacting with people and understands that every enquiry should be properly followed up.

Tell employers what skills you have

Follow Up Clients
Following up leads
Communication
Process bookings
Coordination
clinical trial submissions
Follow-Up Calls
Fitness
Sales Experience
shifts schedules
Outbound Calling
Public Speaking
Greeting Clients
Basic It Skills
WhatsApp
Taking bookings