Supply Chain & Fulfilment Executive (Urgent)

Roles & Responsibilities

JOB DESCRIPTION FOR SUPPLYCHAIN & FULFILMENT EXECUTIVE

The Supply Chain & Fulfilment Executive keeps Birds of Paradise running day to day — managing procurement and receipt of inbound stock (raw materials, consumables); keeping the Warehouse organized; & fulfilling outbound stock (gelato, consumables) to the Boutiques & End Customer (for eCommerce and Events). At its core, this is a Supply Chain role with a focus on customer-experience.

KEY RESPONSIBILITIES

PROCUREMENT(INBOUND)

• Source, evaluate and onboard suppliers for raw ingredients, packaging and consumables.
• Raise purchase orders and coordinate timely delivery of incoming inventory.
• Monitor supply risks including pricing, lead times, shortages and delivery terms.
• Receive and verify incoming deliveries against purchase orders and delivery orders.
• Track order history, usage and future stock requirements.

WAREHOUSE & INVENTORYOPERATIONS

• Maintain a clean, organized and safe warehouse in accordance with company SOPs and food safety requirements.
• Ensure proper labelling, storage and stock rotation based on FIFO/FEFO principles.
• Monitor stock levels across the warehouse and boutiques to support replenishment planning.
• Coordinate with Production to ensure sufficient raw materials are available for production schedules.
• Conduct regular stock counts, investigate variances and support corrective actions.

FULFILMENT (OUTBOUND)

• Coordinate stock fulfilment and deliveries to boutiques.
• Support fulfilment for eCommerce ,events, catering, campaigns and corporate orders.
• Pick, pack and process customer and boutique orders accurately and on schedule.
• Coordinate drivers and third-party logistics providers to ensure timely deliveries.
• Manage delivery issues, returns and customer enquiries promptly and professionally.

INTERNAL PROCESS &CONTINUOUS IMPROVEMENT

• Develop and maintain SOPs, checklists and workflows for supply chain and fulfilment operations.
• Track operational data and identify bottlenecks, wastage and improvement opportunities.
• Support improvements in operational speed, accuracy and cost efficiency.
• Monitor and report relevant KPI and OKR progress.
• Support cross-border logistics processes as the company expands overseas.

WE ARE LOOKING FOR SOMEONE WITH/ WHO IS

• Physically fit for both computer and hands-on work
• Strong written and verbal communication, you can communicate with ease across internal colleagues and external corporate customers
• Takes personal ownership for order accuracy, you don't let things fall through the cracks
• Strong sense of accountability, whether working independently and alongside colleagues
• You believe in & choose to embody our company’s vision, mission & values

Qualifications & EXPERIENCE

• Diploma in Supply Chain Management, Logistics, Business or related field
• 2–4 years of relevant experience in logistics, supply chain, or warehouse operations (F&B, retail, or FMCG backgrounds are a strong fit)
• Proficiency in Microsoft Office and Google Workplace
• Experience with an Inventory Management System
• Familiarity with food safety requirements (Halal, HACCP) is an advantage but not required

WORKPLACE

• 5-day work week, with one workday falling on one weekend day
• Must be willing to work on Public Holidays
• On-premises work in office, warehouse and freezer cold-room (-18°C freezer room for 15-20min to pack gelato)

Tell employers what skills you have

Supplier Evaluation
Holidays
Warehouse Operations
Checking Deliveries
stock availability
Office Work
Office Skills
Inventory Management System
Logistics
Procurement
Warehouse Facility Management
Order Tracking
Raising Purchase Orders
Supply Chain Management
Product Pricing
Supply Chain and Logistics Management