Supervisor

Roles & Responsibilities

Job Summary

• Lead club operations to deliver efficient service and a positive guest experience. Support and coach team members, manage inventory and cash transactions, and assist in operational planning to ensure smooth service flow and resolve issues promptly.

Responsibilities

• Deliver prompt, efficient service to guests while representing the company positively
• Complete opening and closing duties accurately and on schedule
• Support and encourage team members in executing daily tasks effectively
• Monitor club operations including inventory management, beverage service quality, cash transactions, comps, and voids
• Assist the Operation Manager in deploying staff, managing drink flow, and maintaining service sequence across all shifts
• Resolve service disruptions and guest complaints quickly and professionally
• Coach and develop team members by providing ongoing performance feedback to improve effectiveness
• Monitor staff performance to identify training needs and growth opportunities
• Respond to guest inquiries and provide informed recommendations
• Perform additional duties as assigned

Preferred competencies and qualifications

• Minimum 2 years’ experience managing club operations and leading teams
• Strong passion for hospitality and lifestyle sectors, committed to long-term career growth
• Proven ability to develop people’s skills and solve problems positively with a can-do attitude
• Effective time management and communication skills
• Collaborative team player who genuinely cares about team and guest experience

Tell employers what skills you have

Teamwork
Staff Training
Supervisory Skills
shifts schedules
Inventory Management
Deployment of staff
Service Quality
Scheduling
Develop and Coach
Guest Service Management