Full Time Veterinary Receptionist

Roles & Responsibilities

Town Vets Animal Clinic

We are an independent small-animal veterinary clinic looking for a full-time receptionist to join our team of 15.

Reception is a central part of the clinic. You will usually be the first person our clients speak to, and will help with appointments, questions and the day-to-day coordination between clients and the veterinary team.

Veterinary reception can be busy and, at times, emotionally demanding. It suits someone who enjoys working with people and animals, communicates well, and can remain calm and organized when several things are happening at once.

What we are looking for

• Strong spoken and written English
• Warm and professional communication
• Good organizational skills and attention to detail
• Able to prioritize and think on your feet in a busy environment
• Comfortable working closely with veterinarians, nurses and other reception staff
• Computer literate and willing to learn new systems
• Previous customer service or client-facing experience preferred
• Mandarin would be useful, but is not essential

Previous veterinary experience is not necessary. Training will be provided. Over time, you will need to become familiar with commonly used veterinary terminology, understand the different types of appointments we offer, and recognize when a client's concern needs to be brought to the veterinary team more urgently.

The role
Your responsibilities will include:

• Handling calls, messages, emails and client enquiries
• Arranging appointments and helping clients book the appropriate type of visit
• Welcoming clients and their pets to the clinic
• Managing waiting times and keeping clients updated when we are busy
• Processing payments and completing client paperwork
• Maintaining accurate client and patient records
• Coordinating with the veterinary and nursing teams throughout the day
• Handling difficult or sensitive situations calmly and tactfully
• General reception and administrative duties needed to keep the clinic running smoothly

Working hours

5-day work week, including Saturdays
44 hours per week, inclusive of break times
No Sundays, Public Holidays or overnight duties.

We are looking for someone who is dependable, organized and good with people, and comfortable working as part of a busy team.

Please send your CV to Dr Chan at jun@townvets.com.sg.

Only shortlisted applicants will be contacted.

Tell employers what skills you have

Animal Care
Veterinary
Written English
Organisational Skills
Problem Solving
Administration
Customer Relationship Management
Answering Telephones
Veterinary Medicine
Multitasking
Client Rapport
Administrative Support
Client Facing
Customer Satisfaction
Team Player
Customer Service
Appointment Scheduling
Professional Communication
Able To Work Independently