Retail Manager
Roles & Responsibilities
Retail Manager – Job Scope
Retail Operations
Oversee the day-to-day operations of retail stores and ensure smooth business operations.
Ensure stores are clean, well-organised, and properly maintained.
Monitor product displays, pricing, promotions, and stock availability.
Ensure company policies and operating procedures are followed.
Sales & Business Development
Lead the retail team to achieve monthly and yearly sales targets.
Monitor daily, weekly, and monthly sales performance.
Develop and implement sales strategies to increase revenue.
Support promotional campaigns, product launches, and retail events.
Identify opportunities to improve sales and customer conversion.
Staff Management
Supervise, motivate, and manage retail sales staff.
Prepare staff schedules and ensure adequate manpower coverage.
Conduct staff training, coaching, and performance evaluations.
Monitor staff attendance, punctuality, grooming, and work performance.
Assist with recruitment and onboarding of new retail employees.
Customer Service
Ensure customers receive professional and high-quality service.
Handle customer feedback, complaints, and service issues.
Assist staff in resolving difficult customer situations.
Maintain strong relationships with customers and encourage repeat business.
Inventory Management
Monitor stock levels and coordinate with the warehouse team for replenishment.
Conduct regular stock checks and investigate discrepancies.
Ensure proper handling and storage of products.
Monitor slow-moving and fast-moving products.
Reporting & Administration
Prepare regular sales and retail performance reports for management.
Monitor store expenses and ensure proper use of company resources.
Maintain accurate records of sales, stock, staff performance, and other retail activities.
Coordinate with Finance, Warehouse, Customer Service, and Management when required.
Compliance & Safety
Ensure all retail operations comply with company policies and relevant Singapore regulations.
Maintain workplace safety and store security.
Ensure proper handling of cash, company property, and customer information.
Key Performance Areas (KPIs):
Achievement of monthly sales targets
Sales growth and customer conversion
Staff productivity and performance
Customer satisfaction
Inventory accuracy and stock control
Store operational standards
Successful implementation of promotions and campaigns
Tell employers what skills you have
Product Knowledge
Cash Handling
Well Organised
Safety Compliance
Staff Recruitments
Customer Relationship Management
Retail Management
Inventory Management
Financial Operations
Work Under Pressure
company policies
Customer Service
Creative Thinking
Strategy Planning
Product Launch
Resolve Complaints