Desktop Engineer (Scientific IT)

Roles & Responsibilities

about the company:
Our client is a well-established and dynamic technology service provider with a strong presence in Singapore. Known for delivering robust infrastructure solutions and digital transformation services, they foster a collaborative and fast-paced environment. They are currently looking for a motivated IT professional to join their technical support team and help maintain high-quality service delivery for their end-users.

about the job:
As a Desktop Engineer (Scientific IT), you will play a crucial role in managing the end-to-end lifecycle of specialized hardware and software assets while delivering dependable L2 support. This position blends operational desktop engineering with IT asset management and project coordination to support everyday user requirements and broader technology rollouts.

• Deliver comprehensive level-2 technical support and troubleshooting across multi-platform desktop environments (Windows, macOS, Linux, mobile devices, and remote access tooling).

• Support productivity suites and collaboration platforms including Microsoft 365, Teams, SharePoint, and core desktop applications.
• Oversee device lifecycle operations—including imaging, OS upgrades, user onboarding/offboarding, patch management, and technical refresh cycles.
• Manage enterprise IT asset tracking, software license compliance, and annual physical inventory audits from procurement to decommissioning.
• Handle incident logs, service requests, and SLA tracking within enterprise ticketing systems (e.g., ServiceNow), ensuring accurate root-cause analysis and documentation.
• Develop, refine, and maintain Standard Operating Procedures (SOPs) and technical documentation for specialized IT environments.
• Lead or support endpoint-related projects, including evaluating new technologies, running Proofs-of-Concept (POCs), and coordinating with internal stakeholders.
• Produce compliance and tracking reports, analyzing trends to optimize IT resource usage.

skills and experience required:

• Hands-on technical support background across multi-OS environments (Windows, macOS, Linux, and mobile/tablet platforms).
• Proven experience managing IT hardware and software assets, license compliance, and lifecycle refresh programs.
• Working knowledge of directory services and endpoint management solutions (e.g., Active Directory, GPO, Intune, MDM/MAM tools).
• Experience utilizing enterprise ticketing systems (such as ServiceNow) for SLA tracking, documentation, and root-cause determination.
• Prior exposure to technical project coordination, vendor contract alignment, or conducting technical Proofs-of-Concept (POCs).

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at dalpreet.kaur@randstad.com.sg (EA: 94C3609 /R23111951)

Tell employers what skills you have

Service Level Agreement Management
It Operations Strategy
Global Technical Support
Active Directory
Documentation
Patch Management
Desktop Support
It Equipments
Root Cause Analysis
Imaging
Collaboration Tools
Liaising With Internal Stakeholders
Directory Services
Project Coordination
Inventory Reporting