Public Relation Officer (PRO)

Roles & Responsibilities

Job Description

We are seeking a responsible and experienced Public Relations Officer (PRO) to manage public and stakeholder relations for a major hospital development project in Singapore. The successful candidate will serve as a key communication link between the project team, client, consultants, authorities, nearby residents, businesses and other stakeholders, ensuring that public concerns and enquiries are addressed promptly and professionally.

Key Responsibilities

• Manage day-to-day public relations and stakeholder communication for the hospital construction project.
• Act as the primary point of contact for residents, businesses, visitors and other members of the public regarding project-related .
• Receive, record, investigate and follow up on public feedback, enquiries and complaints.
• Coordinate with the Project Management and Site teams to investigate and resolve public complaints promptly.
• Communicate information on construction activities, traffic arrangements, working hours, noise-generating activities and other site matters to affected stakeholders.
• Prepare and distribute public notices, advisories, letters and other communication materials where required.
• Maintain proper records and databases of public feedback, complaints, responses and follow-up actions.
• Coordinate with relevant government authorities, town councils, community representatives and other external stakeholders on public relations matters.
• Assist in managing stakeholder concerns relating to noise, dust, vibration, traffic, access, working hours and other construction impacts.
• Conduct regular site and surrounding-area inspections to identify potential public-relations issues.
• Coordinate with site teams to ensure appropriate measures are implemented to minimize disturbance to surrounding communities.
• Assist in organizing stakeholder briefings, meetings, site visits and community engagement activities.
• Prepare regular public relations and stakeholder management reports for project management.
• Escalate significant or sensitive public complaints to the Project Director and relevant management personnel.
• Support the project team in maintaining a positive and professional relationship with surrounding stakeholders.
• Assist with emergency or urgent public communications when required.
• Perform other public relations and stakeholder management duties assigned by the Project Management Team.

Requirements

• Diploma or Degree in Public Relations, Communications, Mass Communications, Business Administration, Construction Management or a related discipline.
• Minimum 3 years of relevant experience in public relations, stakeholder management or community relations.
• Experience in construction projects, preferably large-scale building or hospital projects, is preferred.
• Experience handling public enquiries, complaints and stakeholder concerns.
• Good understanding of construction activities and potential impacts on surrounding communities.
• Strong communication and interpersonal skills, with the ability to communicate professionally with members of the public, authorities and project stakeholders.
• Good written English with the ability to prepare clear and professional notices, letters and reports.
• Strong problem-solving, coordination and negotiation skills.
• Able to remain professional and composed when handling complaints or difficult situations.
• Proficient in Microsoft Office applications, particularly Word, Excel and PowerPoint.
• Familiarity with Singapore construction-site requirements and stakeholder engagement practices will be an advantage.
• Able to work independently and coordinate effectively with multidisciplinary project teams.

Tell employers what skills you have

Marketing / Public Relations
Problem Solving
User Feedback
Written Communication
Resolving Project Issues
Public Outreach
Public Relations
Gather Feedback
advance notice
incoming enquiries
Construction Project
Handling Complaints
liaise with government
Building Design
Stakeholder Meetings
Resident Relations