Customer Service Officer [CCP for Public Transport Professionals]

Roles & Responsibilities

Responsibilities:

• Drive the Passenger Trains
• Provide advice and assistance to passengers in response to enquires (for example journey routes and times, fare and ticketing issues, travel on other modes of transport & travel directions and use of travel interchanges)
• Assist passengers with special needs in boarding/ alighting the trains safely
• Observe and take appropriate action against any failure of equipment and irregularities whilst at stations, including requesting assistance from other railway staff
• Ensure that all passengers comply with the Rapid Transit Systems (RTS) Regulations
• Communicate with OCC and passengers as necessary via train communications equipment
• Monitor the performance of the train whilst travelling and take appropriate action against any irregularities, including requesting assistance from other railway staff
• Deal with train defects in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
• Maintain validity of track access qualification and comply with competency assessment
• Deal with incidents such as Passenger Emergency Communication device being activated, fire on train, detrainment, etc., in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
• Perform the duties of Emergency Train Operator in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
• Perform other duties as directed by his/ her superiors

Requirements:

• Minimum GCE 'O' Level 5 credits
• Willing to perform shift work, including weekends and Public Holidays
• Able to identify colours
• Preferably with minimum 2 years' working experience in the service or retail industry
• Possess a pleasant disposition and personality
• Good interpersonal skills with a passion to work with people

Intensive training will be provided for shortlisted candidates.

By submitting this application for this position, you acknowledge that you have read the Data Protection Policy for Job Applicants (the “Policy”) of SBS Transit Ltd and its subsidiaries, affiliates and related corporations (‘SBST”) and consent to:a. The collection, use and disclosure of your personal data by SBST for the purposes of your application and potential employment with SBST and the purposes set out in the Policy: andb. SBST’s retention of your personal data for 2 years for consideration of future job opportunities (where applicable) from the date of submission of application.

We regret to inform that only shortlisted applicants will be notified.

Tell employers what skills you have

Transit Operations
Travel System
Passenger Train Operations
shifts schedules
assisting visitors
Enjoy Working with People
Positive Personality
Customer and Passenger Handling and Care
Train Station Operations Management
Railway Safety