Operation Support Specialist / Executive

Roles & Responsibilities

Key Responsibilities:

Custom Clearance

• Collaborate closely with internal departments, freight forwarders, agents, and other stakeholders to ensure timely, and compliant delivery of goods.
• Communicate daily with Chinese speaking sender/consignee, freight forwarders, and agents to arrange and confirm shipping schedules, documentation, and delivery timelines.
• Work with agent to obtain the necessary import permits and ensure all required documents are in place.
• Prepare and verify all shipping documentation, including invoices, packing lists, commercial invoices, and bills of lading.
• Track and follow up on shipments to ensure timely delivery and manage any issues or delays proactively.
• Liaise with internal teams such as fleet team, and warehouse to ensure smooth logistics operations.
• Maintain accurate records of shipments, costs, and documentation for audit and reporting purposes.
• Performing duties such as collecting payment, monthly billing, and payment follow-up.
• Manage daily tasks and any ad-hoc matters assigned by superior.

Customer Service Support

• Responsible for the KPI indicators of the area in charge, have a strong execution;
• Responsible for the handling of customer opinions such as escalation complaints;
• Communication and coordination of problems between stations and customers;
• Customer relationship maintenance, telephone call back or visit customers, record and analyze customer needs and problems and timely feedback to improve customer satisfaction.

Requirements

• Minimum diploma in Supply Chain Management or relevant fields;
• 1–2 years of experience in logistics or administrative roles;
• Able to work 5.5days. Will be flexible arrangement after probation;
• Have a good sense of service and teamwork, strong ability to withstand pressure;
• Able to speak, read and write in Chinese is a MUST to liaise with Chinese stakeholders;
• Proficient in MS office application is also a MUST;
• Able to start work on short notice will be an advantage.

Tell employers what skills you have

Shipping Documentation
Permit Management
Monitor Shipments
Clearance Systems
Agents
Liaison With Shipping Agents
Cost Management
Office Work
Office Skills
Documentation
Stakeholder Engagement
Liaise With Stakeholders
Work Under Pressure
Supply Chain Management
Collaborate With Internal Team
Ensuring Timely Deliveries