Project Manager - DIGITAL TRANSFORMATION (HEALTHCARE/West) - up to $5.2k #HAO

Roles & Responsibilities

Salary: up to $5200

Working Days & Hours: Mon-Fri Office Hours

Location: West

Job Description:
Digital strategy and roadmap

• Act as domain expert for the digital system, developing strategies and roadmap to meet business goals and support department’s key initiatives towards Technology Refresh and Cloud Migration.

• Manage annual workplans and budgets, ensuring alignment with FY30 strategic

outcomes, priorities, and timelines.

• Manage the product roadmap and backlogs, working closely with vendors and IT partners to ensure timely and successful delivery of digital solutions.

• Engage stakeholders and gather user feedback to identify opportunities for system enhancements and continuous improvement.

• Lead and support system enhancement and change requests/initiatives, including requirements gathering, user acceptance testing (UAT), and validation of system functionalities.

• Support Technology Refresh and digital transformation projects/initiatives through the preparation of system requirements specifications, procurement documentation, coordination of vendors’ demonstrations, meetings and other procurement/project related activities.

System performance and continuous improvement

• Use data to identify operational gaps and recommend resolutions.

• Conduct daily health checks to ensure the system meets performance standards.

• Work with vendors, IT partner(s), and users to implement resolutions to close

identified gaps.

• Run a six-monthly user access review to keep access lists current and remove

unnecessary permissions.

Vendor & contract management

• Track SLAs and ensure they are consistently met.

• Keep contracts and addendums current.

• Lead & manage onboarding of other departments onto the digital system and maintain oversight of their requirements.

Training and enablement

• Lead the training and coaching required for the digital system.

• Deliver digital system training for new joiners in the department.

• Keep training materials and programmes current, relevant, and aligned with learning and operational needs.

Job Requirements: Min Degree in any course w min 2 yrs relevant experience in Contact Centre operations and/or IT Product/Project Management., preferably in healthcare industry

Interested candidates, please submit your resume to: allylok@recruitexpress.com.sg

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

allylok@recruitexpress.com.sg

Tell employers what skills you have

procurement reporting
Requirements Gathering
UAT
Digital Project Management
Digital Transformation Program
System Health Checks
product roadmap strategies
project meetings
Computerised Systems Validation
Healthcare Management
Delivering Digital Solutions
Identify process gaps
Continuous improvement Systems
User Acceptance Testing
System Improvements
Lead implementation
Liaising With Vendors