Business Development & Account Management

SMARTCLEAN TECHNOLOGIES PTE. LTD. • D05 Pasir Panjang, Hong Leong Garden, Clementi New Town, SG

8 days ago

Job description

Roles & Responsibilities

SmartClean is a fast-growing Cleanliness and Hygiene Intelligence company operating in Singapore and India, with ongoing launches in 10+ countries. SmartClean's solutions are being used in Smart Buildings as Healthy building offerings and smart facility management operations to fundamentally change how commercial Cleaning is managed, monitored, and audited.

We seek a highly motivated and experienced IoT & SaaS BD and Account/Customer Success Manager to join our team. The ideal candidate will ensure our customers receive the highest level of service, support, and satisfaction. The role will work closely with our sales, delivery, and technical teams to provide customers with a seamless experience and help them achieve their business objectives with our product.

Responsibilities:

Develop a deep understanding of our solutions - IoT & SaaS product suite and its features
Proactively engage with customers to ensure satisfaction and resolve any issues or concerns they may have
Monitor customer usage and provide recommendations to help them achieve their business objectives with our product.
Track and report on customer success metrics
Create and maintain customer documentation, including user guides and training materials
Advocate for the customer internally and provide feedback to our product and engineering teams
Participate in industry events and conferences to stay up-to-date on best practices and emerging trends in customer success

Requirements:

Bachelor's degree in business, engineering, or a related field
4+ years of experience in customer success, account management, or sales
Experience working with SaaS & IoT products
Excellent communication, presentation, and interpersonal skills
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Comfortable with data and able to use it to make data-driven decisions
Passion for customer success and helping customers achieve their business objectives
Willingness to travel

Tell employers what skills you have

Account Management
Upselling
Analytical Skills
Interpersonal Skills
Enterprise Software
Cross Selling
Business Development Strategy
Sales and Business Development
Business Development
business development expertise
Able To Work Independently

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