Customer Service Ambassadors @ Chinatown Heritage Centre [Shifts & Renewable Contract] — Part Time - WOOPA TRAVELS PTE. LTD.

Roles & Responsibilities

About The Company

Founded in 2015, Woopa Group is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands : Monster Day Tours, Lion Heartlanders, 8xplore, Chinatown Heritage Centre (CHC) and UBE.

Are you a hardworking, results-oriented, and fun team player with a passion for the travel and tourism industry? Do you excel in customer service? If so, you might be the perfect fit for our team at the Chinatown Heritage Centre in Singapore. Join us and play a critical role in our daily operations as we continue to grow and thrive in the post-pandemic travel industry.

Job Responsibilities

• Manage ticketing, merchandising, tour scheduling, and overall visitor experience at CHC.
• Provide exceptional customer service for admissions, bookings, registrations, and visitor inquiries.
• Ensure exhibits are well-maintained, clean, and in good working condition.
• Maintain all equipment and logistics, ensuring the security of items.
• Facilitate and liaise with tour guides for the commencement of guided programs.
• Attend all required training sessions and updates.
• Uphold a high standard of customer service.
• Handle feedback and complaints promptly and professionally.
• Compile daily reports for the Centre Director and Manager.
• Perform other ad-hoc duties as assigned.

Skills and Experience

Education

Salary

Shift schedule

Tell employers what skills you have

Ticketing

Tour Management

Interpersonal Skills

Exceptional Customer Service

Merchandising

MS Office

Museums

Visitor Experience

Team Player

Storytelling

Customer Service

Scheduling

Hospitality