IT Helpdesk Support Analyst

Roles & Responsibilities

Our client, a well-established firm is seeking to recruit for an IT Helpdesk support analyst for their organisation.

Location : Central Singapore

Responsibilities :

• Attend to first and second level technical support for end-users and also to maintenance and troubleshooting of issues onsite
• Manage service requests
• To ensure that the service standard in aligned to the SLA
• Work with internal teams to resolve cross-functional issues
• Provide training to users on adoption of new technologies and initiatives on a firmwide basis
• To perform other duties and responsibilities as assigned

Requirements :

Tell employers what skills you have

IT Service Management

Managed Services

Troubleshooting

Technical Assistance

Hardware

Ticketing

Ticketing Systems

Windows OS

Good Communication Skills

Service Desk

Operating Systems

Windows

ITIL

Customer Service

Incident Management

Technical Support