Operation Manager - D11 Novena, Thomson, Watten Estate, SG

Roles & Responsibilities

• Eating House and F&B
• Oversee daily operations across multiple F&B outlets, ensuring high efficiency, service quality, and compliance with SOPs.
• Plan and manage effective staff rosters for multiple outlets, balancing manpower optimization and operational needs.
• Maintain team discipline, provide clear guidance, and uphold performance standards.
• Act as a firm yet fair leader who makes tough decisions when necessary and confidently says “No” when required to uphold company standards, policies, and business interests, while fostering a collaborative and team-oriented work environment.
• Work closely with HR, Marketing, Finance and other departments to ensure aligned operational goals.
• Monitor KPIs, conduct regular outlet audits and implement continuous improvement initiatives.
• Ensure adherence to all regulatory requirements including food safety, hygiene and manpower policies.
• Support hiring, training and development of frontline staff.
• Prepare and analyse operational reports using Excel and other MS Office tools.
• Champion the use of digital systems including POS and HRIS platforms (experience with Infotech is a plus).
• Willingness to work long hours, weekends, and public holidays when business requires
• Source and engage potential tenants for available F&B spaces.
• Work with internal teams on tenancy agreements, space planning, and concept fit.
• Ensure tenant mix complements brand vision and supports commercial success.
• Ability to utilise and identify Artificial Intelligence software to increase the efficiency and accuracy of tools and increase productivity
• Able to converse in Dialect, Mandarin

Tell employers what skills you have

CRM

Leadership

Microsoft Excel

Food Safety

Inventory

Tenancy Management

Strategy

Compliance

Project Management

Teamoriented

Space Planning

HRIS

Regulatory Requirements

Customer Service