Islandwide, SG - Operations Manager

Roles & Responsibilities

Job Title : Operations Manager

Reports To : Head of Operations / CEO (when HoO absent)

Role Overview

The Operation Manager is responsible for overseeing day-to-day FOH operations across all stores, ensuring that strategic plans are implemented effectively on the ground. This role acts as the key bridge between strategy and execution, ensuring smooth coordination of people, process, and performance outcomes.

Key Responsibilities

Store Operations & Performance

• Oversee daily FOH operations across all stores, ensuring consistent service and operational standards.
• Host 1 : 1 sessions with Business Managers and support weekly sales reviews and target planning for each store.
• Consolidate and prepare reports on sales, costs, and product performance for management review.
• Monitor and track store scorecards to evaluate performance, using results as the basis for promotions, bonuses, and salary adjustments.
• Enforce FOH SOPs by conducting regular audits and organizing refresher training sessions where needed.

Leadership & People Development

Project Management & Growth

Technical & Operational Support

Job Requirements

Proven experience in menu development, recipe standardization, and new product launches.

Strong understanding of food costing, kitchen workflows, and quality assurance systems.

Tell employers what skills you have

Coaching

Store Operations

Menu Development

Forecasting

Leadership

Microsoft Office

Quality Assurance

Team Development

FOH

People Development

Project Management

Attention to Detail

Audits

Food Science

Culinary Arts

Hospitality