End User Computing (EUC) Desktop SupportSpecialist / Lead

Various EUC Roles Being Hired For! We are seeking EUC / Dekstop

Specialists or Leads, across PC (Windows / Mac) and Mobile Device

Manegement!

JD 1 : Deskside

Engineer

Role : Deskside Support

Engineer

Required Technical Skill Set : Laptop

and Printer Troubleshooting skills

Desired

Experience Range : 4+ Years of

Experience

Location of Requirement :

Singapore

Support Window : 15

Must-Have

Windows 11 Operating system knowledge, Troubleshooting hardware and

software related issues.

• System

Administration

deployment

configuration

Installation

issues

check

customers

Management

desktop issues like Outlook, Teams, inbuild

applications

support and network tower wherever required

Supporting offshore and onsite team along with supplier

co-ordination

Good-to-Have

MAC OS knowledge and troubleshooting.

Workspace One experience

and Patch management

client health, including the process of getting clients

healthy.

troubleshooting.

packaging and scripting

PowerShell

Responsibilities

15x7 support required, with coverage from multiple site locations

across Singapore, involving monthly rotational shifts by location

and schedule.

JD 2 : Deskside

Lead

Role : Deskside

Lead

Required Technical Skill Set : End User

Computing Leading Experience

Desired Experience

Range : 7+ Years of Experience

Location of

Requirement : Singapore

Must-Have

Oversee all Deskside (EUC) and RDS support activities across

Windows 10 / 11, macOS, corporate mobile devides, IPAD's and BYOD

devices.

Workspace ONE UEM operations (app deployment, patching,

compliance), and device cleanup.

delegate tasks related to AD cleanup, device lifecycle management,

and MFA (Microsoft Authenticator)

administration.

related to Office 365 apps, network connectivity, Zscaler VPN, and

Sentinel One antivirus.

configuration, basic network printer troubleshooting, and hardware

lifecycle activities (imaging, setup, asset

tagging).

resolution with vendors and application teams.

Lead a combined onsite deskside engineers (15 / 7 support) and RDS

support team(24 / 7 support) (~10 to 20 member team)- managing

rosters, availability, workload, and

escalations.

performance feedback, and ensure high-quality support

delivery.

critical user incidents and VIP support needs.

Attend regular customer meetings (weekly / monthly) to present

reports, review SLAs, address concerns, and drive service

improvements.

like HP, Microsoft, Dell and so on, for speedy resolution from

vendor

including Network, Server, AD, Citrix, and Application Support for

integrated issue resolution and project

execution.

such as SLA compliance, patch status, device health, and license

usage.

base articles, asset records, and operational

procedures.

security standards, and audit requirements.

Ensure team adheres to

SOP

Good-to-Have

Experience in MAC Device Support

Management and Administration

supporting Citrix and Servers

distribution and image management

with PowerShell

JD 3 : Mobile

Device Management (MDM) Administrator

Role : Mobile Device Management

Administrator

Required Technical Skill Set :

VMWare Workspace One

Desired Experience Range :

4-7 Years of Experience

Location of Requirement :

Singapore

Must-Have

Administering, Monitoring and management of VMWare Workspace One

MDM Portal

UAG environment and centrally manage all end point

devices

applications for Windows, Apple, iOS and

Android.

LOB apps, Weblinks, store apps through Workspace

One.

Access control management.

groups and users management

Management and Mobile Application Management through Vmware

Workspace One

DATP, monitoring and compliance.

device retirement, house keeping activities, end user communication

assistance, etc.

Security policies, configuration profile policies, restriction

policies, etc.

compliance report and improve the compliance percentage month on

month basis.

using trend analysis and improve compliance using exceptional

methodology.

the client and MDM system.

by interpreting and design a resolution based on product knowledge

and features.

DEP, Autopilot, Mac Management,

etc.

Good-to-Have

Software distribution and Patch management

Manage and administer client health, including the process of

getting clients healthy.

administration and troubleshooting.

Understanding of application packaging and

scripting

PowerShell

Responsibility of /

Expectations from the

Role

End to end Device and Applications

management

Troubleshooting day to day end users' issues with

iOS, Android, Mac and Windows 10

Configuring security policies, profiles, compliance,

etc.

4 Software

updates and patch Management

Required to work in 24

model

Coordination with vendor, various teams for

operational activities.

Device Compliance

management

Knowledge of ADMX and

deployment

Testing of Build on customer provided assets from

compatibility perspective

10

Testing of Build against customer

SOE.

11 Application

and Device life cycle

Management

12

Responsible for collating & sending daily work

reports and records of all work types received and

completed

13

Conduct training and session with Team