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Centre Administrator & Student Experience Executive(Full Time) - EXPLORER ACADEMY LEARNING GROUP PTE. LTD.

Centre Administrator & Student Experience Executive(Full Time) - EXPLORER ACADEMY LEARNING GROUP PTE. LTD.

EXPLORER ACADEMY LEARNING GROUP PTE. LTD.D19 Serangoon Garden, Hougang, Sengkang, Punggol, SG
13 days ago
Job description

Roles & Responsibilities

Overview :

We are seeking a meticulous and highly organised individual to manage the day-to-day administrative operations of our tuition centre. This role requires excellent attention to detail, strong communication skills, and the ability to create a welcoming environment for both students and parents.

Key Responsibilities :

Administrative & Operational Duties

  • Handle all administrative work with accuracy and timeliness, maintaining organised records and processes.
  • Arrange replacement classes efficiently, ensuring minimal disruption to students’ learning.
  • Prepare lesson-related materials promptly and ensure they are ready before class.
  • Maintain overall tidiness, cleanliness, and presentation of the centre.

Customer Service & Enquiries

  • Answer walk-in, phone, and online enquiries tactfully and professionally.
  • Be a trusted programme consultant where you guide parents in selecting the right tuition programme for their child.
  • Follow up with newly-joined students to ensure they are settling in well.
  • Student & Parent Experience

  • Build rapport with students and parents to create a supportive and friendly learning environment.
  • Proactively check in on students’ progress or comfort level, especially in the first few weeks.
  • Support student retention and conversion by delivering a positive and attentive service experience.
  • Requirements :

  • Meticulous, organised, and able to multitask effectively.
  • Warm, approachable, and tactful in communication.
  • Able to take initiative and work independently while being a team player.
  • Prior experience in education, customer service, or administrative roles is an advantage.
  • Details

  • Onsite role based in Singapore
  • 4 weekdays & 1 Weekend OR 2 weekday & 2 Weekend
  • Weekday : 12 to 9pm
  • Weekend : 9am to 6pm
  • Tell employers what skills you have

    CRM

    Front Office

    Able To Multitask

    Customer Experience

    Administrative Work

    Tuition

    Administration

    Approachable

    Attentive

    Customer Value

    Attention to Detail

    Digitization

    Customer Management

    Communication Skills

    Customer Satisfaction

    Team Player

    Customer Service

    Service Excellence

    Customer Service Experience

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    Centre Centre • D19 Serangoon Garden, Hougang, Sengkang, Punggol, SG

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