IT Infrastructure Engineer

Roles & Responsibilities

Capula is a leading global hedge fund, headquartered in London. We are seeking an experienced and proactive IT Infrastructure Engineer to join our Singapore office. This individual will play a key role in supporting and maintaining our global infrastructure, ensuring high availability, performance, and security across our systems and networks. The role requires a mix of deep technical expertise, project leadership, and the ability to work independently in a fast-paced, dynamic environment.

Duties and Responsibilities :

This is a permanent role where we expect the successful candidate to learn and grow professionally over time.

Key duties and responsibilities :

• Provide day-to-day support and ongoing maintenance for network switches and routers across the Asia region.
• Support and manage the global VMware virtualized infrastructure.
• Oversee global backup and monitoring systems, addressing issues and alerts in a timely and prioritized manner.
• Maintain and support voice infrastructure within the Asia region, including Cisco Unified Communications.
• Act as a third-line support resource for both Windows desktop and server environments, delivering prompt and professional resolution to user requests.
• Support all facets of IT infrastructure and contribute to end-user support when required.
• Ensure all technical processes, procedures, and configurations are accurately documented and kept up to date.
• Adhere to all company and team policies, standards, and procedures consistently.
• Escalate relevant issues, concerns, or incidents to the line manager, including policy breaches and near misses.
• Take an active role in business continuity planning and testing activities.
• Champion cybersecurity by upholding the firm’s standards and best practices.
• Demonstrate the ability to work independently with minimal supervision, managing multiple ongoing tasks effectively.
• Lead and take ownership of complex infrastructure projects, including large-scale deployments of hardware and software.
• Research and propose solutions to technical problems and share knowledge with the broader team.
• Support the Technology Infrastructure Manager with ad hoc responsibilities and initiatives.
• Be available and contactable for after-hours support when required.
• Act as a third-line support resource for both Windows desktop and server environments, delivering prompt and professional resolution to user requests.
• Support all facets of IT infrastructure and contribute to end-user support when required.
• Provide ad hoc desktop support as needed, including desk moves, onboarding of new joiners, and other hands-on tasks within the office environment.
• Ensure all technical processes, procedures, and configurations are accurately documented and kept up to date.

Skills and Experience :

Tell employers what skills you have

Switches

Nagios

Troubleshooting

Azure

CCNA

Jabber

Service Management

Data Center

High Availability

VMware

Routing

Veeam Backup

Networking

Operating Systems

Windows

Routers

Business Continuity Planning

Linux

Firewalls