IT Support Engineer - JA INFOTECH (S) PTE. LTD.

Roles & Responsibilities

Job Responsibilities

• Provide effective and timely service to our customers.
• Identify and resolve technical issues from customers via phone, email, on-site, and remote support.
• Manage and monitor installed systems, servers, network infrastructure, both on-premises and on cloud.
• Maintain IT inventory and software licensing for our customers.
• Develop and update technical documentation and guides.
• Assist with installation and configuration tasks.
• Constantly evolving, stay updated with the latest trends, tools, and best practices.

Tell employers what skills you have

Technical Documentation

Troubleshooting

Microsoft Office

Hardware

Customer Support

Active Directory

Administration

Information Technology

Application Support

Networking

Operating Systems

Windows

Communication Skills

Customer Service

Technical Support