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D12 Balestier, Serangoon, Toa Payoh, SG - Senior Business Transformation Manager

EASMED ASIA PTE. LTD.D12 Balestier, Serangoon, Toa Payoh, SG

12 days ago

Job description

Roles & Responsibilities

Role summary

Own and deliver the company’s multi-year transformation across growth, efficiency, cash, quality / compliance, customer, and digital. Drive the roadmap, run the change portfolio, and realise tangible value (revenue, margin, CCC, Opex efficiency) while strengthening processes and data foundations. Travelling frequency : 20%-30% within SEA region.

Key responsibilities

1) Strategy & Portfolio

Translate 5- / 3- / 1-year goals into a prioritised transformation roadmap with business cases, targets, and gated decision points.
Run the Transformation Portfolio / PMO : intake, prioritisation, resource planning, RAID (risks / assumptions / issues / dependencies), status, and exec reporting.

2) Programme Delivery & Value Realisation

Lead multi-country initiatives (e.g., market entries, channel model upgrades, pricing architecture, S&OP, inventory optimisation, e-commerce / CRM).

Build and track benefits (revenue, GP%, EBIT, CCC, Opex) with Finance; ensure value is realised and booked (not just “planned”).

3) Process Excellence (Commercial & Operations)

Map and redesign core processes (Lead→Quote→Order→Cash; S&OP; Procure→Pay; Service / Repairs) with clear SOPs, SLAs, and controls .

Embed standard cadences (QBRs, S&OP, pipeline reviews) and handoffs across countries and BUs.

4) Digital & Data

Partner with IT / DT to operationalise CRM / HRMS / ERP analytics ; define adoption KPIs and drive behaviour change.

Establish a single-source-of-truth KPI pack (executive dashboard) and data governance (owners, definitions, QA).

5) People & Change

Create change plans (stakeholders, communications, training, incentives).

Coach workstream leads; uplift internal capability so changes stick (playbooks, templates, checklists).

6) Quality, Compliance & Risk (med-device context)

Coordinate with RA / QA on QMS / eQMS improvements, CAPA, audit readiness, and field vigilance linkages to commercial processes.

Ensure transformation work respects ISO 13485 / SS 620 and country regulations (HSA / MDA / TFDA etc.).

7) Governance

Run monthly SteerCo : decisions, escalations, and trade-offs; maintain a transparent portfolio view (RAG, risks, mitigations, spend vs. benefits).

Must-have qualifications

Experience : 8–12+ years leading cross-functional transformations (portfolio / program level), with multi-country exposure and a track record of measurable P&L and cash impact (EBIT, GP%, CCC, DSO / DOH).

Industry fit : Background in medical devices / healthcare or other regulated, B2B field-service businesses; comfortable with ISO 13485 / QMS, vigilance / CAPA , tendering, and hospital workflows.

Operating toolkit : Hands-on with process redesign (Lead→Quote→Order→Cash, S&OP, service / repairs), change management , and benefits realisation (can baseline, target, and book savings / uplift).

Digital & data fluency : Implemented or scaled CRM / ERP / HRMS and BI dashboards ; able to define data models / KPIs, drive adoption, and interrogate funnels / forecasts without an analyst.

Programme leadership : Built / ran a PMO (intake, prioritisation, RAID, gated governance) and managed vendors / SIs; strong stakeholder management from frontline to ELT / Board.

Financial acumen : Can model business cases (NPV / IRR / Payback), price waterfalls, inventory turns, and margin drivers; partners tightly with Finance.

Communication : Executive-level storytelling, crisp written docs, and the ability to move behaviour (training, comms, incentives).

Education : Bachelor’s in Engineering, Business, Supply Chain, or similar.

Strongly preferred

Certifications : PMP / Prince2 and Lean Six Sigma (Green / Black Belt) or equivalent transformation credentials; formal change management (Prosci / ACMP).

Quality / Reg literacy : Practical exposure to ISO 13485 , eQMS rollouts, CAPA, audit readiness; understands how commercial processes interact with QMS.

Commercial excellence : Experience setting pricing guardrails , channel / rebate programmes, and KAM frameworks; improved CRM hygiene / adoption at scale.

Supply chain / S&OP : Raised forecast accuracy, reduced obsolescence, and improved inventory turns across multiple countries / SKUs.

Tell employers what skills you have

PySpark

Leadership

Risk Assessment

Change Management

Literacy

ISO

Supply Chain

Financial Acumen

Strategy

PMO

B2B

Compliance

Vigilance

Stakeholder Management

Pricing

C++

Lean Six Sigma

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D12 Balestier Toa Sg • D12 Balestier, Serangoon, Toa Payoh, SG

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