Customer Service Executive (Basic + AWS + Allowance + Bonus)

Roles & Responsibilities

Job Description :

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filling system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.

Requirements :

HOW TO APPLY :

Interested applicants, please click on “Apply Now” or submit your resume to ref70@trustrecruit.com.sg

Please include the following information :

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No : 19C9950

EA Personnel : Bong Cheong Leong (Alan)

EA Personnel Reg No : R25158271

Tell employers what skills you have

Analytical Skills

Service Management

Customer Relationships

Transparency

Adaptability

Compliance

Good Communication Skills

Administrative Support

Customer Satisfaction

Customer Service

Business Development

Able To Work Independently

Service Delivery