TECHNICAL MANAGER

Manage and coordinate the delivery of

technical support services to internal or external

clients.

Develop and implement policies,

systems, and procedures to improve service delivery and operational

efficiency.

Monitor daily operations to ensure

service standards and performance metrics are met.

Plan, initiate, and oversee technical projects or service

improvement initiatives.

Define project goals,

budgets, timelines, and deliverables.

Coordinate cross-functional teams and third-party service

providers.

Recruit, train, and manage

technical or administrative staff.

Set

performance objectives and conduct evaluations.

Promote professional development and foster a

high-performance team culture.

Serve as the

primary point of contact for clients or stakeholders regarding

technical service issues.

Understand client

needs and tailor services to meet those requirements.

Ensure high levels of customer satisfaction and service

quality.

Oversee the selection,

implementation, and maintenance of business support

technologies

Prepare and manage budgets for

technical operations or service departments.

Control expenditures and ensure cost-efficiency across

technical functions.

Identify opportunities

for cost reduction and process improvement.

Ensure compliance with relevant regulations, standards,

and company policies.

Identify operational

risks and implement mitigation strategies.

Maintain accurate documentation and audit

trails.

Contribute to strategic business

planning by providing technical and operational

insights.

Analyse service trends and

performance data to inform decision-making.

Support innovation and continuous improvement initiatives

across the organization.