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Assistant Engineer - Kitchen Equipment / 5 days / Microsoft Dynamics 365 Business Central [2683]

THE SUPREME HR ADVISORY PTE. LTD.Islandwide, SG

7 days ago

Job description

Roles & Responsibilities

WhatsApp : +65 90820021 (Kyler)

Email : kylergan.supreme@gmail.com

Salary : $3,000 - $3, 500

Working Days : Monday – Friday, 8.30am – 5.30pm

Location : MBS

Responsibilities : Operational Support

Assist the Account Manager in coordinating and prioritizing maintenance tasks, addressing issues encountered by the team.
Support the optimization of manpower, standard time, equipment, and energy usage.
Provide regular updates on maintenance activities and help resolve operational challenges.

Customer Relationship Management

Assist in responding to customer complaints and support customer satisfaction investigations.

Work with the Account Manager to collect feedback from customers, Dealers / Distributors, and maintain positive relationships.

Help escalate complex issues to the Account Manager that may impact service quality or business performance.

Financial Support

Assist the Account Manager in monitoring financial performance, documenting expenses, and helping to track account receivables.

Support the management of after-sales service delivery, including the use of Microsoft Business Central for financial tracking.

Aid in the preparation of financial reports, including service revenue and margin data.

Team Management

Provide administrative support in the recruitment, interviewing, and training of technicians as required by workload demands.

Support the management of a team of technicians by tracking their schedules, workload, and performance metrics.

Help facilitate communication between technicians, subcontractors, OEMs and the Account Manager to ensure smooth operations.

Logistics and Procurement

Assist with parts, materials, and tools procurement for scheduled maintenance, repairs, and emergency service calls.

Support logistics planning to ensure that the necessary resources are available for maintenance activities.

Aid in the coordination with subcontractors, from comparing quotations to ensuring timely delivery of services and materials.

Contract and Quotation Support

Help in the preparation and management of contract renewals, ensuring that all necessary documentation is in place.

Assist the Account Manager in generating quotations for simple repairs and service requests.

Health, Safety, and Compliance

Help drive Environmental, Health, and Safety (EH&S) initiatives, ensuring compliance during all maintenance operation.

Support the monitoring of safety standards and participate in creating EH&S awareness within the team.

Performance Metrics

Assist in tracking and reporting key performance indicators (KPIs), such as technician productivity, field expenses, and Aftermarket Service Sales revenue.

Provide regular feedback on operational performance to the Account Manager.

Job Requirements :

Min. Diploma in Mechanical / Electrical / Electronic Engineering or equivalent practical experience.

Proficiency in Microsoft Business Central or similar tools.

Familiar with EH&S standards and practices.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Tell employers what skills you have

Sales

Aftersales

Customer Relationship Management

Environmental Health

Procurement

Compliance

Team Management

Administrative Support

Customer Satisfaction

Service Delivery

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Kitchen Assistant • Islandwide, SG

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