Reservations Executive - D04 Harbourfront,Telok Blangah, Sentosa Island, SG

Roles & Responsibilities

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day : A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities :

• Monitor reservation activity daily and communicate status with Sales Department.
• Follow up on tentative sales bookings with respective Sales Manager to update status.
• Ensure files are accurate and kept current.
• Liaise with Clients to coordinate wash according to the attrition policy.
• Liaise with Clients to obtain rooming lists.
• Ensure room blocks are released to general inventory after cut-off dates or cancellation.
• Ensure rooming lists are input accurately into the PMS system.
• Pre-block rooms where special requests are made.
• Follow up on any no-show from bookings and liaise with Clients on the non-arrival charges.
• Assist in maintaining a close working relationship with all departments of the Hotel.
• Assist rest of the department whenever necessary in performing all job functions.
• Maintains a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
• Check and monitor the room inventory and alert Reservations Manager of high / low demand dates.
• Having a positive attitude towards work; be self-motivated.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Establish good public relations with all guests.
• To propose and contribute ideas to the betterment of the department.
• Provide guests with the most accurate and up to date information at all times.
• Ensure that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• To provide current update on reservation trends and forecasts for current and future dates.
• Full knowledge of detailed procedures in handling room booking.
• Thorough knowledge of the PMS & its operation and usage.
• Ensure guest’s name, revenue segment, distribution channel and purpose of stay are update accurately in PMS.
• Attends meetings when required.

Key Job Requirements

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.

Tell employers what skills you have

Attrition

Analytical Capability

Actuarial

Room reservations

Secondary Education

Inventory

Mathematics

in charge of reservations

Market Analysis

Private Equity

Hospitality Management

Channel

Research and Development

PowerPoint

Portfolio Management

hotel reservations

Excel

Booking reservations