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Capella Connects Executive (Reservations & Call Centre)

Capella SingaporeSingapore, ot, SGP

23 days ago

Job type

Quick Apply

Job description

Position Overview

The Capella Connects Executive handles enquiries regarding hotel facilities and services, taking in-room dining orders, and dining reservations through phone call, emails and guest messaging hub. The individual also secure and process reservations for guest accommodations, maximizing hotel room rates and occupancy using effective up selling and suggestive selling methods.

The Role

Call Center Operations

Provide responses while anticipating and recognizing individual guest needs
Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc
Pass on requests in a timely and accurate manner to appropriate colleagues
Process in-room dining food orders with accuracy and efficiency
Input and access data in computer with accuracy and efficiency
Communicate pertinent guest information to designated departments / personnel
Promote hotel marketing programs
Provide responses while anticipating and recognizing individual guest needs

Hotel Reservations

Process reservations by email, telephone, central reservation systems referral or from the sales / catering office, other hotel departments, and travel agents

Prepare letters of confirmation

Process cancellations and modifications and promptly

Process and monitor advance deposits / prepayment on reservations

Enter all room sales booking on a timely basis

Talent Profile :

Minimum Diploma in Hotel Management or equivalent

Minimum 1 year of experience in similar capacity

Knowledge of hotel property management systems as well as extranets and central reservations systems and their functionalities

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Executive • Singapore, ot, SGP