IT Operations Support Specialist

Roles & Responsibilities

As an IT Operations Support Specialist, you will be part of a 24 / 7 shift team providing first-line technical support to ensure uninterrupted operations. Your responsibilities include maintaining IT service availability, ensuring machine connectivity, monitoring application and system performance, managing data transfers, and maintaining security compliance. You will also handle, track, and escalate incidents and service requests related to FIS applications, networking, databases, and servers.

Key Responsibilities

• Provide 24x7 technical support in rotating shifts (including nights, weekends, and holidays).
• Receive and handle service requests following standard procedures.
• Identify, diagnose, and resolve issues promptly, escalating complex cases as needed.
• Maintain detailed records of incidents, service requests, and resolutions.
• Classify and analyze incident patterns to support continuous improvement.
• Collaborate with the global support team to ensure quick issue resolution and system recovery.
• Support information security compliance by ensuring all factory systems align with global security standards and remain in a safe operating environment.

Required Skills & Experience

Preferred Skills

#ITSupport #TechnicalSupport #SystemsEngineer #ApplicationSupport #InfrastructureSupport #ITOperations

Tell employers what skills you have

Troubleshooting

Data Analysis

DynamoDB

IT Operations

Zendesk

Networking

Pressure

Python

Operating Systems

Windows

Communication Skills

C#

Databases

Linux

Technical Support