IT Operations (Technical Support Specialist| Cloud | 11 months | $3000-$3450 | Public Sector)

BGC GROUP PTE. LTD.D03 Queenstown, Tiong Bahru, SG

13 days ago

Job description

Roles & Responsibilities

Duration : 11 months
Location : Pasir Panjang Rd, Mapletree Business City
Salary : 3000-3450
Eligibility : Only Singaporean
Start Date : November 2025

Job Description

User Feedback and Adoption Management

Collect, analyse, and synthesise user feedback to identify improvement opportunities and enhance the overall AI tool experience

Drive organisation-wide adoption through targeted outreach, training initiatives, and change management strategies to maximise tool utilisation and value realisation

Technical Support and Issue Resolution

Serve as the primary point of contact for technical issues, providing timely resolution for common problems and user queries

Escalate complex technical matters to appropriate teams whilst maintaining comprehensive documentation of solutions and troubleshooting procedures

Build and maintain a centralised knowledge base to enable self-service support and improve response efficiency

Quality Assurance and Testing

Conduct thorough user acceptance testing on new AI tool features and updates to ensure functionality meets user requirements and organisational standards

Collaborate with development team to identify bugs, usability issues, and enhancement opportunities before deployment

Ticket Management and Follow-up

Manage the complete lifecycle of support tickets, from initial logging through to resolution and closure

Maintain regular communication with stakeholders on ticket progress and ensure timely follow-up on outstanding issues to meet service level agreements

Knowledge Management and Innovation

Monitor emerging AI trends, technologies, and best practices to identify opportunities for organisational improvement

Develop and maintain a comprehensive, user-friendly AI resource repository on SharePoint, ensuring content remains current, accessible, and aligned with organisational needs

Administrative and Project Support

Provide comprehensive administrative support including preparation of presentation materials, detailed meeting documentation, and action item tracking

Coordinate meeting logistics and support project activities and stakeholder communications as required

Skills Required

Minimum 1 year of relevant working experience in technical support, IT operations, or related field

Bachelor's degree or Diploma in Computer Science, Information Technology, or equivalent qualification

Hands-on experience with cloud platforms (Google Cloud Platform, Amazon Web Services, or Microsoft Azure)

Proficiency in technical documentation and knowledge base management

Excellent written and verbal communication skills with proven ability to create user-friendly documentation and training materials

Strong customer service orientation with commitment to user satisfaction and support excellence

Collaborative team player with ability to work effectively across different departments and stakeholder groups

High adaptability and quick learning capacity to stay current with evolving AI technologies and tools

Apply via MyCareersFuture

Only Shortlisted candidates are contacted

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Source : SS-JO-27405

BGC Group Pte Ltd (Outsourcing)

EA 05C3053

Tell employers what skills you have

Technical Documentation

Service Orientation

Microsoft Azure

Usability

Quality Assurance

Google Cloud Platform

Artificial Intelligence

Knowledge Management

Amazon Web Services

Service Level

IT Operations

Logging

SharePoint

Adaptability

User Acceptance Testing

Technical Support

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It Support Specialist • D03 Queenstown, Tiong Bahru, SG

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