IT Operations Technician
ITCAN PTE. LIMITEDSingapore, SG.01, Singapore15 days ago
Job descriptionProvide Level 1 & 2 technical support for hardware, software, and connectivity issues. Troubleshoot and resolve incidents via ticketing system within SLA timelines. Set up and configure workstations, laptops, and mobile devices. Support remote users and VPN connectivity issues. Ensure adherence to IT security standards and policies. Support endpoint protection, antivirus updates, and security patching. Assist with audits, compliance checks, and documentation. Maintain operational logs, incident reports, and configuration documentation. Support routine IT maintenance tasks and scheduled system updates. Assist in implementing IT projects, upgrades, and new deployments.
Roles & Responsibilities
Key Responsibilities :
System & Network Operations
- Monitor and maintain IT systems, servers, and network devices to ensure high availability and performance.
- Perform daily system health checks and resolve alerts or incidents.
- Support user account management (Active Directory, Exchange, O365, etc.).
- Assist in patch management, software updates, and backups.
- Maintain inventory of IT hardware, software, and licenses.
End-User Support
Security & Compliance
Operations & Documentation
Tell employers what skills you have
Account Management
Troubleshooting
Hardware
Ticketing
Laptops
Inventory
Active Directory
High Availability
Compliance
Audits
Mobile Devices
Evidence
Curating
Geometry
VPN
Technical Support
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It Technician • Singapore, SG.01, Singapore
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