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Business System Analyst (5-months)
PERSOLKELLY SINGAPORE PTE. LTD.Islandwide, SG7 days ago
Job descriptionDevelop, standardize, and optimize business processes by analyzing and evaluating existing processes and challenges. Perform analysis of the business processes related to productivity, efficiency, quality, costs, and time management. Review and update procedures and policies to support sales, billing, metering, collection and refund requirements. Prepare management progress reports, feedback, and suggestions to all stakeholders through meetings, workshops, and documentation. Manage and support billing system projects to optimize business processes, including project implementation, post implementation, system stabilization and monitoring phase to ensure project objectives are met. Act as technical support and provide guidance to end-users during system transition. Provide ad-hoc support for operational functions such as billing operation, collection and refund. Bachelor’s degree in Computer Science, Information Systems, Business or related fields. Preferably 2-3 years of relevant working experience in the energy or utilities industry. In-depth knowledge and experience in business process improvement and project management and implementation preferred. High proficiency in Microsoft office (Excel, Word, PowerPoint, MS Dynamics), Power BI, process mapping and analysis tools. Excel and VBA : Proficient in Excel functions such as LOOKUP, Pivot Tables, and Power Query. Experience with VBA scripting is a plus. SQL and Relational Databases : Understanding of database design (MSSQL) with the ability to write SQL queries. Data Cleaning and Transformation : Ability to preprocess, clean, and transform raw data. Technical Documentation : Ability to comprehend and develop system user guides for technical and non-technical users. Cloud Database Experience : Familiarity with Azure Synapse for managing and analysing data in the cloud. Strong business process, analytical, problem-solving skills with attention to detail and comfort in working with numbers. Good oral and written communication skills to communicate effectively with end-users, vendors and internal stakeholders. Self-motivated and result-oriented with a proactive approach to problem-solving. RCB No. 200007268E EA License No. 01C4394
Roles & Responsibilities
Business System Analyst (5-months)
Purpose and Scope
- Develop, standardize, and optimize business processes for the Retail Operations team using digital systems.
- Support the implementation of the billing system and act as technical support for the Retail Operations team.
- Work alongside the Digital team and software vendor to resolve system issues and enhance the system.
- Provide analytics and insights to support new business process and system enhancement.
- Provide ad-hoc support for operational functions such as billing, collection and refund.
Key Roles and Responsibilities
Qualifications & Experience
Skills / competencies & Preferred Characteristics
Interested candidate please click "APPLY" to begin your job search journey and submit your CV.
PERSOL Singapore Pte Ltd
R1327265 (CHNG JINGWEI)
Tell employers what skills you have
Technical Documentation
Microsoft Office
Dynamics
Interpersonal Skills
Business Analysis
System Testing
Scripting
VBA
SDLC
Business Process Improvement
SQL
Project Management
Time Management
Database Design
Business Process
Job Search
Power BI
Mapping
Technical Design
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System Analyst • Islandwide, SG
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