Service Management Lead - Islandwide, SG

Roles & Responsibilities

Job Description :

Operational Management :

• Lead the day-to-day operations of the National Billing System, ensuring efficient and accurate billing processes across all healthcare settings including acute inpatient, outpatient, polyclinic, day surgery, emergency department, and more.

Team Leadership :

Stakeholder Engagement :

Process Improvement :

Risk Management :

Project Management :

Reporting and Analytics :

Requirements : Qualifications :

Must Have skills :

1. 10-15 years in an operations, service delivery, or incident management role.

2. Proven experience managing and closing high volumes of tickets across tools like JIRA, ServiceNow, SCCD, etc.

3. Strong analytical and organizational skills.

4. Excellent verbal and written communication.

5. Ability to work independently and drive accountability across teams to respond, troubleshoot and analyse incidents and issues to complete resolution.

6. Familiarity with service management frameworks is a plus.

7. Comfortable working under pressure and managing multiple priorities.

Tell employers what skills you have

Hybris

Ability To Work Independently

Process Improvement

Service Management

Analytical Abilities

Risk Management

Administration

Project Management

JIRA

Team Leadership

Accountability

Operational management

Process Optimization

Stakeholder Engagement and Management

ServiceNow

High Organizational Skills

Incident Management

Service Delivery