Islandwide, SG - Customer Service Manager (West)

Roles & Responsibilities

Our client is in the Environmental industry, they are one of the leading waste management solutions providers in Singapore. They are located in the West area – easily accessible.

Responsibilities :

• Team Leadership & Development : Lead, coach, and mentor the customer service team to ensure high service standards, effective sales lead management, and proficiency in proposals, eSEFs, and invoicing.
• Operations & Customer Resolution : Oversee daily customer service operations, ensuring timely resolution of inquiries, complaints, and escalations, while maintaining organized records and databases.
• Performance & Process Management : Establish and monitor KPIs and SOPs, generate monthly performance reports, analyze customer feedback, and drive service improvement initiatives.
• Major Account & Client Relationship Management : Manage key client accounts, ensuring contract compliance, conducting service reviews, gathering insights from surveys, and building strong relationships.
• Collaboration & Cross-Functional Support : Work closely with Business Development and other departments to align service delivery with customer expectations, provide actionable insights, and support digital transformation and reporting initiatives.

Requirements :

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume / cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No : 19C9682

EA Personnel No : R23115141 (Tan Su Yee)

Tell employers what skills you have

Customer Service Operations

Relationship Management

Administration Management

Compliance

Good Communication Skills

Team Leadership

Process Management

Customer Service

Business Development

Databases