Customer Service Manager (Up to $5500) East

Roles & Responsibilities

To support our growth plans, we seek to recruit a collaborative, dynamic and results-driven individual to join us as Customer Service Manager.

Responsibilities :

• Lead the Customer Experience and Operations Admin (CEOPA) Dept to ensure order information is correctly capture in the system and documents on-time handed over to the Operations Team for fulfilment.
• Lead the dept to deliver excellent customer service and to provide timely and accurate response to customer queries / issues relating to matters following order-processing.
• Resolve escalated customers' issues and work with relevant internal stakeholders to resolve where necessary.
• Set standards, policies and processes to ensure that high standard of customer service level are achieved.
• Work with Operations Department to deliver quality products and services aligned to service level agreement.
• Improve operational efficiency and effectiveness to reduce operating expenses.

Requirements :

Working location : East area

Tell employers what skills you have

ensuring client satisfaction

Contact Centre

Analytical Skills

Customer Experience

Supervisory Skills

Conflict Resolution Skills

Service Level

problem solving skills

Order Processing

Customer Service

Order Fulfilment Administration

Supervisory Experience