Outlet Manager

About the

Role

As a

Outlet Manager at Grain Traders, you

will be the key leader responsible for overseeing the daily

operations of our restaurants. You are passionate about

hospitality, thrive in a dynamic environment, and take pride in

developing high-performing teams. You will ensure operational

excellence while creating warm and memorable experiences for every

guest.

Key

Responsibilities

Guest

Experience

Greet and welcome guests warmly upon entry and thank them

genuinely upon exit.

Anticipate guest needs

and provide accurate information (e.g., discounts, memberships,

online orders).

Drive customer satisfaction

and repeat visits through service excellence and

upselling.

Outlet

Operations

Ensure daily opening and closing procedures are followed

diligently.

Handle order billing and ensure

discounts are correctly applied.

Check all

stations are fully stocked and service-ready (cutlery, packaging,

etc.).

Ensure all delivery and pick-up orders

are fulfilled accurately and punctually.

Assist with in-store order taking and food assembly as

needed.

Address customer complaints and

service disruptions promptly.

Maintain high

cleanliness and hygiene standards across the outlet.

Support barista duties when

required.

Team

Leadership

Supervise and ensure the welfare of all team

members.

Manage staff scheduling (FT / PT) to

optimize efficiency.

Conduct daily briefings

and delegate station duties.

Communicate

staffing needs to Directors when necessary.

Drive team motivation, upselling, and

performance.

Train and mentor new hires and

existing team members.

Plan team celebrations

such as birthdays or outings.

Ensure adherence

to SOPs and company

policies.

Administrative

Reporting

Manage stock orders and maintain supplier

communications.

Track inventory and submit

related forms and reports on time.

Approve

team reimbursements and submit to HQ.

Collaborate with Directors on weekly / monthly outlet and

team performance reports.

Understand and

operate POS and online ordering systems.

Analyze financial reports (P&L, budgets) and explain

variances.

Maintain and implement checklists

and SOPs.

Oversee facility maintenance and

submit work orders when needed.

Ensure

licenses and regulatory requirements are current.

Uphold workplace safety and security

standards.

Events

& Corporate

Orders

Support the planning and execution of special

events.

Ensure accurate client billing and

effective communication.

Promote Grain

Traders' services to event clients to grow

business.

What

You Bring to Grain

Traders

Passionate, hands-on leader with strong team-building

abilities.

Committed to delivering excellent

service and guest satisfaction.

Excellent

interpersonal and problem-solving skills.

Detail-oriented, proactive, and

well-organized.

Comfortable working in a

fast-paced, dynamic environment.

Proficient in

Google Workspace and Microsoft Office tools.

Strong understanding of F&B operations, POS, and

reporting systems.

A role model who embodies

Grain Traders' values and

culture.

Key

Performance Indicators

(KPIs)

• Maintain low employee turnover rate
• Grow membership and customer loyalty
• Minimize bar and beverage wastage
• Increase corporate and event orders
• Meet or exceed monthly revenue targets
• Submit accurate and timely monthly reports

Report all safety incidents and customer complaints

promptly