Outlet Manager

Roles & Responsibilities

Key Responsibilities

Operations (Primary Focus) :

• Manage day-to-day operations across multiple F&B outlets to ensure efficiency, service excellence, and adherence to standard operating procedures.
• Strategically plan and manage rosters to optimise manpower across outlets while meeting operational demands.
• Uphold team discipline and performance standards by providing clear direction and consistent leadership.
• Lead with a balance of firmness and fairness, making difficult decisions when necessary and reinforcing company policies and values, while maintaining a collaborative and respectful team culture.
• Collaborate with HR, Marketing, Finance, and other departments to align operational strategies and objectives.
• Track key performance indicators (KPIs), conduct regular audits, and drive continuous improvement initiatives.
• Ensure full compliance with regulatory standards, including food safety, hygiene, and manpower regulations.
• Assist in the recruitment, training, and development of frontline staff.
• Generate and analyse operational reports using Microsoft Excel and other Office tools.
• Promote the adoption and effective use of digital tools, such as POS and HRIS platforms (experience with Infotech is advantageous).
• Be prepared to work extended hours, including weekends and public holidays, as required by business operations.

Tenant Acquisition (Secondary Scope) :

Requirements

Tell employers what skills you have

Leadership

Microsoft Excel

Operational Excellence

Food Safety

Inventory

Tenant

MS Office

Compliance

HRIS

Team Player

Customer Service

Scheduling

Service Excellence

Hospitality