Air Operation Manager

Roles & Responsibilities

Air Operation Manager

Roles & Responsibilities

• Lead and manage airfreight operation team
• Ensure smoothy operations and good customer services.
• Execution of MAWBs and HAWBs (Direct and consolidation shipment)
• Manage airline FWB / FHL submission
• Follow up and processing of shipment with shipment status and revert to agents / clients
• Do all necessary documentation for all shipments and plan for collection and delivery of shipments with contractors in order to meet flight closing time.
• To ensure all COD customers payments are collected prior to release airwaybill / delivery to customer.
• Attend to all messages pertaining to operation matters.
• Responsible to oversee airfreight import and export billing to clients and agents
• Closing of all airfreight import and export job files promptly to meet month end closing
• Maintain good relations with all customers and agents to ensure good customer services.
• Ensure profitability for businesses secured with regular review with management.
• Support customer services and pricing team on air operational issues
• Any other official duties assign by Management.

Qualifications :

5.5 days work (alternate weekend upon confirmation)

Working hour : 1pm to 10pm (Weekday) and 11am to 3pm (Weekend)

Tell employers what skills you have

Leadership

Microsoft Office

Microsoft Excel

Consolidation

Interpersonal Skills

Succession Planning

Project Management

Freight

Customer Oriented

Team Player

Customer Services