Operation manager

Roles & Responsibilities

& Requirements

• Able work on weekend,public holiday and rotate night shift.
• Interacts positively and professionally with guests, colleagues and other departments as appropriate and required
• Recommends and suggests specialties to guest, up sells whenever possible
• Responsible for all ordering, inventory, stationary and stocks for daily use in outlet
• Inspects table and glassware for cleanliness and damages
• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies
• Presents bill upon request and processes payment
• Train staff in the outlet as and when necessary
• Ensure that service team adheres and comply to company’s policies and procedures
• Ensure product knowledge is accurately delivered to staff
• Handle customer complaints and feedback
• Ensuring that the handover, closing and opening procedures are completed in each shift
• Ensure the cleanliness of the outlet is maintained throughout
• To maintain a sound knowledge of the menu and presentation standards for food and drinks
• Carry out any other duties as per reporting manger and Food & Beverage Operations Manager

Requirements

Tell employers what skills you have

Product Knowledge

Management Skills

Upselling

Leadership

Microsoft Office

Microsoft Excel

Interpersonal Skills

Inventory

Administration

Task Management

Project Management

Attention to Detail

Wine

Budgeting

Customer Service