Customer Service Executive

Roles & Responsibilities

Customer Service Executive

• Achieve total client satisfaction by effectively coordinating all customer service matters
• Closely monitoring the quality of services in the branch office
• Updating, logging, and filing customer service cases in the ERP system, as well as coordinating and resolving customer service events and after-sales services
• Proper handling of client documentations; handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates etc.
• Coordinate projects according to schedule, economically and to client’s satisfaction
• Timely submission of required documentation
• Weekly report preparation & submission to line manager

Requirements

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Aftersales

Hardware

Interpersonal Skills

ERP

Logging

Freight

Packaging

Time Management

Communication Skills

Customer Satisfaction

Team Player

Customer Service

Shipping