Service Coordinator

Roles & Responsibilities

The Service Coordinator is responsible for planning, scheduling, and managing field service operations to ensure timely and efficient delivery of services to customers. This role acts as the central communication link between customers, field technicians, and internal departments to ensure smooth coordination of field activities, resource allocation, and customer satisfaction.

Key Responsibilities :

Scheduling & Dispatching

• Schedule and dispatch service technicians for equipment installations, preventive maintenance and adhoc repairs.
• Prioritise service calls based on urgency, customer needs, and technician availability.
• Monitor technician routes and adjust schedules to optimise response times and reduce downtime.

Customer Coordination

Work Order Management

Parts & Inventory Coordination

Administrative & Reporting

Safety & Compliance

Qualifications : Experience :

2–4 years of experience in service coordination, dispatching, or customer service.

Prior experience in commercial kitchen equipment, foodservice, or HVAC industry strongly preferred.

Skills :

Strong organizational and time-management abilities.

Excellent communication and customer service skills.

Ability to manage multiple priorities in a fast-paced environment.

Preferred Attributes :

Work Environment :

Office-based with constant communication with field technicians and customers. May occasionally visit customer sites. Standard business hours with occasional after-hours or on-call coordination for emergency service requests.

Tell employers what skills you have

Customer Service Skills

Field Service

Preventive Maintenance

Dispatching

Restaurants

Service Management

Inventory

HVAC

Electrical

Estimates

Compliance

Warranty

Customer Satisfaction

Customer Service

Scheduling

Work Order