WAITER SUPERVISOR - THE CANOPY CAFE PTE. LTD.

Roles & Responsibilities

Responsibilities :

• Assist the Manager in overseeing daily customer service operations.
• Prepare tables for service by clearing used items, cleaning, and setting up for guests.
• Welcome walk-in customers and escort them to their seats.
• Handle customer inquiries, reservations, and present menus with explanations.
• Serve food and drinks from the kitchen to customers.
• Train and supervise wait staff on service procedures, customer engagement, and menu knowledge.
• Monitor customer interactions, resolving conflicts or complaints as needed.
• Ensure compliance with food safety regulations and service standards.
• Schedule shifts for staff based on operational needs and manage payroll.
• Lead and motivate staff, delegate tasks, and address performance issues.
• Perform pre-opening and closing duties following standard operating procedures.
• Maintain cleanliness and hygiene standards within the restaurant.
• Monitor food presentation and quality, managing service recovery when necessary.
• Keep track of daily inventory and supplies.
• Support the Restaurant Manager with work schedules and administrative tasks.
• Aim to meet sales targets while controlling costs for labor and F&B supplies.
• Perform additional duties as assigned.

Requirements :

Tell employers what skills you have

Customer Service Skills

Customer Retention

Leadership

Quality Control

Food Safety

Restaurants

Customer Service Operations

Customer Experience

Food Quality

Inventory

Customer Engagement

Service Recovery

Sanitation

Approachable

Cashiering

Administrative Support

Customer Satisfaction

Customer Service

Scheduling

Food Service